Packages & Pricing
Clear options, inclusions and pricing, so you can see exactly what’s involved before deciding which service is right for your business.
Monthly Invoice Follow-Up
Ongoing accounts receivable support for small businesses that want their invoices tracked, customers followed up and outstanding accounts kept visible.
Essential — $295 per month
Up to 20 invoices added per month.
Best suited to smaller businesses with a manageable monthly invoice volume.
Plus — $495 per month
21–40 invoices added per month.
Best suited to businesses with regular invoicing and more accounts requiring follow-up.
Growth — $695 per month
41–70 invoices added per month.
Best suited to growing businesses with a higher monthly invoice volume.
Custom — From $895 per month
71 or more invoices added per month.
Best suited to businesses with higher-volume or more complex accounts receivable requirements.
What’s included
• Recording and tracking the invoices you provide.
• Monitoring due dates and identifying invoices requiring follow-up.
• Friendly payment reminders and overdue follow-up by email.
• Reasonable phone follow-up where appropriate and contact details are supplied.
• Recording customer responses, payment promises, disputes and future follow-up dates.
• Following up missed payment promises.
• Letting you know when something requires your input or a decision.
• Updating payment information when it is supplied or accessible.
• A monthly accounts receivable summary showing activity, outstanding invoices and anything requiring your attention.
Important information
The monthly invoice allowance is based on the number of invoices added to Accounts On Time during that billing month, not the number outstanding at one time.
For example, if you provide 20 invoices, 10 are paid and you then add another 10 during the same month, your monthly volume is 30 invoices and the Plus package applies.
Historical or accumulated overdue invoices are not included when starting a monthly package. If there is an existing backlog, an Overdue Account Clean-Up may be recommended first.
This service covers accounts receivable follow-up. It does not include bookkeeping, bank reconciliation, BAS preparation, payroll, accounts payable, general administration, formal debt collection or legal recovery.
Creating or amending invoices, issuing credit notes and resolving pricing or service disputes remain your responsibility unless we agree otherwise. Accounts On Time can record and communicate a customer dispute but will not decide the outcome on your behalf.
Packages are based on normal follow-up activity. Missing records, extensive disputes, unusually complex accounts or work outside the agreed service may require a separate quote.
Unused invoice capacity does not roll over to the following month.
Before we begin
We’ll confirm your expected monthly invoice volume, the most suitable package, how your customers will be contacted and how payment updates will be provided. You’ll then supply the invoice details, customer contact information and any relevant account history needed to get started.
Overdue Account Clean-Up
A focused, short-term service for businesses with overdue invoices, neglected follow-up or an accounts receivable backlog that needs to be brought back under control.
Half-Day Clean-Up — $295
Up to 4 hours.
Full-Day Clean-Up — $550
Up to 8 hours.
Two-Day Clean-Up — $1,050
Up to 16 hours.
Three-Day Clean-Up — $1,500
Up to 24 hours.
Larger or More Complex Projects — Quoted
The scope and price will be agreed before work begins.
What the clean-up can include
• Reviewing the outstanding invoice or debtor list you provide.
• Organising accounts by age, value and priority.
• Identifying missing information, obvious discrepancies and accounts requiring your input.
• Reviewing available notes or previous follow-up history.
• Contacting customers by email or phone where appropriate.
• Confirming expected payment dates and recording payment promises.
• Identifying disputes, missing invoices, purchase order issues or other reasons for non-payment.
• Following up priority accounts during the agreed project period.
• Creating a clear record of actions, responses and next steps.
• Providing an end-of-project summary of the position reached and anything still requiring action.
How clean-up projects are priced
Clean-up work is priced by project time rather than invoice count. A list of 30 overdue invoices may be straightforward, while another list of 30 may involve older debts, disputes, missing records or repeated contact.
We’ll review the information available and recommend the most suitable clean-up block before work begins.
What’s not included
• Bookkeeping, bank reconciliation, BAS preparation, payroll or accounts payable.
• Creating or correcting invoices, credit notes or accounting records unless separately agreed.
• Making decisions about disputed charges, refunds, credits or write-offs on your behalf.
• Formal debt collection services, legal advice, court action or enforcement.
• A guarantee that any outstanding debt will be recovered or paid.
At the end of the clean-up
You’ll receive a clear summary of what was reviewed and actioned. Accounts can be grouped by paid, payment promised, disputed or requiring your input, and still under follow-up.
Where appropriate, new invoices can then move into an Accounts On Time monthly package for ongoing management.
Important information
The clean-up service is designed to establish order, restart follow-up and make the outstanding position clear. The amount recovered will depend on each customer’s circumstances and cannot be guaranteed.
Before You Choose a Service
A few practical things to know when deciding which option best suits your business.
Your package is based on the number of invoices you expect to add during each billing month. We’ll confirm your usual invoice volume with you before the service begins and recommend the most suitable package.
We’ll let you know if your invoice volume is approaching the package limit. If you move into the next invoice range, we’ll discuss changing your package before any additional charges apply.
No. Your package covers invoices added during that billing month, and any unused capacity does not roll over.
Not always. If your current accounts are reasonably up to date, you can begin with monthly support. If there is an existing backlog of overdue invoices, a clean-up may be recommended first so ongoing management begins from a clear position.
Yes. Once the clean-up is complete, new invoices can move into the most suitable monthly package if you would like ongoing support.
We’ll review the information available before work begins and recommend the most suitable time block. More complex projects involving older debts, missing records or disputes may require additional time, which will be discussed with you first.
Ready to take invoice chasing off your list?
Tell us a little about your business and the support you’re looking for, and we’ll be in touch to discuss the next step.