We chase unpaid invoices, so you don’t have to.
Accounts On Time follows up with your customers, keeps track of what’s happening and lets you know when something needs your attention.
Keeping on top of unpaid invoices takes time
When you’re busy running a business, following up overdue payments can easily fall to the bottom of the list. Accounts On Time takes care of it for you, with regular follow-up and clear updates on what’s happening.
Invoice follow-up that works around your business
Whether you need ongoing monthly support or help clearing overdue accounts, we provide practical invoice follow-up tailored to your business.
Monthly Invoice Follow-Up
Ongoing, professional follow-up of unpaid invoices to help keep payments moving and your accounts on track.
Overdue Account Clean-Up
Focused, short-term support to work through existing overdue invoices and bring your outstanding accounts back under control.
Accounts & Collections Specialist
My credit and collections career began at Dun & Bradstreet in 1999. Since then, I’ve built over 25 years of experience across accounts, corporate operations, administration and customer communication. This broad experience means I understand both the importance of getting invoices paid and the value of maintaining strong customer relationships.
Sandy
Owner
Frequently Asked Questions
Everything you need to know about how Accounts On Time works, what’s included and how we communicate with your customers.
We contact your customers on behalf of your business using professional, respectful email and phone follow-ups. Each invoice is tracked, responses are recorded, and you’re kept updated on payment commitments, disputes or anything requiring your attention.
Yes. With your approval, we contact your customers directly on behalf of your business using professional and respectful communication. We follow the agreed approach for your business and keep you updated on responses, payment commitments and any issues raised.
We communicate professionally, respectfully and without unnecessary pressure. Our approach is tailored to your business and focuses on resolving unpaid invoices while preserving the customer relationships you’ve worked hard to build.
You’ll need to provide the invoice details, customer contact information, due dates, payment history and any previous communication, disputes or payment arrangements. We’ll also confirm your preferred approach before contacting your customers.
No. Accounts On Time provides invoice follow-up and accounts receivable support. We do not provide bookkeeping, legal advice or formal debt-recovery services. If an account requires further escalation, it will be referred back to you to decide the next step.
We record the details of the dispute and refer it back to you for review. We do not make decisions or negotiate disputed amounts without your approval, and follow-up will pause until you advise how you would like us to proceed.
Each monthly package includes tracking your submitted invoices, scheduled customer follow-ups, recording responses and payment commitments, and providing you with regular updates. The number of invoices and level of follow-up included will depend on your selected package, with all limits and exclusions agreed upfront.
The Overdue Account Clean-Up is a one-off service for businesses with a backlog of unpaid invoices. We review and organise the accounts provided, contact customers, record responses and payment commitments, and identify any disputes or issues requiring your attention. It does not include legal action or formal debt recovery.
Yes. You can request a package change or cancel your monthly service before the next billing period, in line with the terms of your service agreement. Any work already completed or additional charges already approved will remain payable.
Yes. Your business and customer information is treated as confidential and used only to provide the agreed services. It will not be shared with third parties unless you authorise it or disclosure is required by law.
Get in Touch
Have a question or not sure where to begin?
Get in touch and we’ll help you work out the next step.